Privacy Policy

How we handle your information.

Last updated: December 2024

Introduction

Ducco HVAC LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our HVAC services.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and service address when you request service or contact us.
  • Service Information: Details about your HVAC needs, system information, and service history.
  • Website Usage: Information about how you interact with our website, including pages visited and time spent on site.

How We Use Your Information

We use the information we collect to:

  • Provide HVAC services you request
  • Communicate with you about your service requests
  • Schedule appointments and follow up on completed work
  • Improve our services and website
  • Send service reminders and maintenance recommendations (with your consent)

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.