Before a Service Visit
A little prep helps your technician diagnose the issue faster and keeps the visit efficient.
- Write down the symptoms (no cooling/heat, noises, smells, leaks) and when they started
- Note whether the problem is constant or comes and goes
- Clear access to the indoor unit, outdoor unit, and thermostat
- Find your system's model and serial number if you can (on a label on the unit)
- Secure pets and clear a path to the work areas
- Make a list of any questions you want to ask
- Have any warranty paperwork handy